User Terms and Conditions

These Terms and Conditions explain the rules that apply when you use the Wizard online casino platform in Canada. They set out the relationship between you and us, covering account responsibilities, eligibility, deposits and withdrawals, promotions, and how we handle disputes. By registering and using our services you agree to comply with these terms and any additional rules shown on the site or in specific promotions.

Account responsibilities

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must provide accurate personal details and keep them up to date. We may require identity and address verification before allowing withdrawals or other account changes. Accounts must be used by the person named on the registration; creating multiple accounts or sharing accounts is prohibited and may lead to suspension, closure, and forfeiture of funds.

Eligibility requirements

To register and play you must be at least the legal gambling age in your province or territory (typically 18 or 19) and lawfully permitted to gamble where you are located. Residents of jurisdictions where online gambling is restricted are not eligible. We may use geo-location and other checks at registration; if you are found to be ineligible we will close the account and refund any cleared balance in accordance with these terms.

Acceptable platform use

Use of the site must be lawful and in good faith. Fraudulent behaviour, chargebacks, collusion, automated play, or attempts to manipulate games or promotions are prohibited. We reserve the right to monitor account activity and to restrict, suspend, or close accounts where we detect irregular play, bonus abuse, or security concerns. Users must comply with any wagering rules and play restrictions that apply to specific games or offers.

General bonus and promotion rules

Promotions and bonuses are governed by the conditions published with each offer. Bonus balances may be subject to wagering requirements, contribution rates, maximum cashout limits, and expiry periods. Unless stated otherwise, only one welcome offer is allowed per person, household, or IP address. We may withhold, reclaim, or void bonuses where we suspect abuse or breach of the promotion terms. Always check the full promotion terms before opting in.

Deposits and withdrawals

We accept a range of payment methods suitable for Canadian customers, including Interac and major debit and credit cards. Deposit and withdrawal availability depends on the payment provider and your location. Withdrawals are subject to verification checks and may be delayed until KYC documentation is provided. Processing times and limits vary by method; any fees charged by payment providers are your responsibility. We may apply account-based limits to deposits and withdrawals for responsible gambling and security reasons.

Dispute resolution

If you have a query or dispute, contact our support team through your account or at [email protected]. We aim to resolve issues promptly and will investigate complaints objectively. If we cannot reach agreement, we will outline available escalation routes in our response and work with you to find a practical outcome.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be posted on the site and, where appropriate, notified to you by message or email. Continued use of the platform after changes are published constitutes acceptance of the revised terms. If you do not accept updated terms you should stop using the service and close your account in accordance with the account closure process.