Responsible Gambling Policy

At Wizard we take safer gambling seriously. We want you to enjoy playing while keeping control of your time and spending. This page explains the protection principles we follow, the account tools available to you, signs of risky play, practical tips for staying in control, and where to find professional help in Canada.

Player protection principles

We aim to provide a safe environment with clear information and easy-to-use controls. Our approach is based on prevention, early intervention, and support. We encourage responsible play, verify age when required, and take steps to restrict access for people at risk.

Activity-control tools

You can manage your account activity directly from your profile. Tools include deposit controls, session reminders, forced time-outs, and full self-exclusion. These tools are available to all players and are designed to be simple to activate and adjust.

Deposit limits

Set personal deposit limits to control how much you add to your account. Choose daily, weekly, or monthly caps that suit your budget. Example ranges we support include CA$10 - CA$2,000 per day and larger options for customers who need them. Limits take effect quickly and can be reduced immediately; increasing a limit may require a cooling-off period.

Loss limits and time limits

Loss limits let you cap net losses over a chosen period. Time limits and session reminders help you monitor how long you play. Use the reality-check feature to receive on-screen prompts after a set interval, or set automatic log-out periods to keep sessions short and controlled.

Self-exclusion and account breaks

If you need a longer break, choose self-exclusion for a fixed period such as six months or one year. During self-exclusion your account is closed to play and marketing contact is stopped. You can also use short-term time-outs to take a break for a few days or weeks. Our support team can explain the steps and confirm the exclusion details.

Signs of problematic behaviour

Watch for warning signs such as chasing losses, spending more than planned, hiding activity, neglecting responsibilities, or difficulty stopping. If you notice these changes in yourself or someone you know, consider using the tools on your account or seeking external support.

Practical tips for staying in control

Set realistic deposit and loss limits, stick to a pre-planned budget, use session reminders, avoid gambling when upset or under the influence, and take regular breaks. Treat gambling as entertainment, not income, and only wager money you can afford to lose.

Professional help and support organisations

If you need help, reach out to local Canadian services such as ConnexOntario or national groups like Gamblers Anonymous. These organisations offer confidential advice, helplines, and treatment options. For immediate support, contact local health services or a trusted professional.