Responsible Gambling at Wizard Casino

At Wizard we take responsible gambling seriously. We want you to enjoy play in a safe, controlled way, and we provide practical tools and clear guidance to help you stay in control. This page explains how we protect players, the account controls available, warning signs of problem gambling, and where to find professional support in Canada.

Player protection principles

We prioritise player safety and clear information. Our approach is to reduce harm by offering easy-to-use limits, clear account controls, and quick access to self-exclusion. We monitor activity for signs of risky play and may contact customers or apply interventions where affordability or behaviour raises concerns.

Activity-control tools

You can manage your play directly from your account. These controls are designed to be simple and effective, and we encourage you to use them at any time.

Deposit limits

Set daily, weekly or monthly deposit limits to match your budget. Limits can be increased or decreased from your account settings; decreases usually take effect immediately, while increases may be subject to a short processing period for safety reasons.

Loss limits

If you prefer to cap losses rather than deposits, use loss limits to restrict how much of your balance you can lose over a set period. This helps keep spending predictable without changing how often you play.

Time limits and session reminders

Use session reminders to get automatic prompts after a set period of play. You can also set daily play limits and enforce short account breaks to prevent long sessions and to encourage regular pauses.

Account breaks and self-exclusion

Temporary account breaks let you pause play for hours or days. For longer-term help, self-exclusion blocks access for a chosen period and stops marketing contact. If you choose self-exclusion, your account will be closed or restricted for the selected time and reopened only when the period ends and any required checks are complete.

Signs of problematic behaviour

Watch for changes in your habits that might indicate a problem - such as chasing losses, spending more than planned, neglecting responsibilities, hiding activity, or feeling anxious about play. If you notice these signs in yourself or someone you care about, consider using limits or seeking support.

Tips for maintaining control

Plan your play by setting a budget and time limit before you log in. Treat gambling as entertainment, not a way to make money. Use deposit and loss limits, take regular breaks, and avoid playing when stressed or upset. Discuss concerns with friends or family if that helps keep you accountable.

Professional help and support organisations

If you need more support, professional services in Canada can help. ConnexOntario and Gamblers Anonymous are examples of resources available for confidential advice and treatment referrals. If you feel at immediate risk, contact local health services or emergency services in your area.