Privacy Statement

This Privacy Policy explains how Wizard collects, uses and protects the personal information you provide when you create an account, make transactions, or use our online casino services in Canada. We take your privacy seriously and describe below the types of information we collect, how it is used, who we share it with, and the choices you have about your data.

Types of data we collect

Personal data

When you register an account we collect personal information such as your full name, date of birth, contact details (email and phone), billing and postal address, and government ID where required for verification. We also record account credentials and any documents you upload for KYC checks.

Technical data

We automatically collect technical details from your device and browser, including IP address, device type, operating system, browser version, language preferences, and log-in timestamps. We use cookies and similar tracking technologies to improve site function and remember your preferences.

Transactional and activity data

We store transactional information such as deposits, withdrawals, game play history, wagers, wins and losses, payment method details (for example Interac, Visa, Mastercard) and any communications between you and our support team. This information helps with payments, fraud prevention and account management.

How we use your information

We use personal and technical data to operate and improve our services, process payments, verify identity, comply with anti-money laundering and responsible gambling obligations, detect and prevent fraud, and respond to support requests. We may also use aggregated or anonymized data for analytics and service optimisation.

Data protection practices

We protect personal information using administrative, technical and physical safeguards. Access to data is restricted to authorised staff and service providers on a need-to-know basis. We use industry-standard encryption for data in transit and secure storage for data at rest. In the event of a security incident we have procedures to investigate and notify affected users and authorities as required by law.

Cookies and tracking technologies

We use cookies to enable essential site functions, remember preferences and analyse usage. Third-party analytics and advertising partners may also place cookies. You can manage cookie settings through your browser or via the cookie controls on our site. Disabling certain cookies may limit some features.

Information sharing and third parties

We share information with third parties where necessary to provide services, including payment processors, identity verification and fraud-prevention providers, game suppliers, hosting and technical support vendors, and regulatory or law enforcement bodies when required. We require these partners to handle your data securely and only for permitted purposes.

User rights - access, correction and deletion

You have the right to request access to the personal information we hold about you, request corrections, or ask that we delete your account where retention is no longer required for legal or legitimate business purposes. To make such requests please contact our support team at [email protected]. We may need to verify your identity before processing requests to protect your account.

Policy updates

We may update this policy from time to time to reflect changes in our practices or legal requirements. We will post the revised policy on the site with an effective date. Continued use of our services after updates means you accept the revised terms.