User Terms and Conditions
These Terms and Conditions explain the rules that apply when you use Wizard’s online casino and related services in Canada. They set out the relationship between us and our users, including account responsibilities, eligibility, and how promotions, payments and disputes are handled. By registering or playing you agree to these terms and to any additional rules that may apply to specific promotions or features.
Account responsibilities
You are responsible for keeping your account details accurate and up to date. This includes your name, address, date of birth and contact details. You must keep your login credentials confidential and notify us immediately if you suspect unauthorised access. We may suspend or close accounts where we reasonably suspect fraud, money laundering, bonus abuse, chargebacks or a breach of these terms. Only one account is permitted per person, household or payment method unless we agree otherwise in writing.
Verification and security
We may ask you to provide documents to verify your identity, age and address before allowing deposits, play or withdrawals. Acceptable documents and verification processes will be listed in your account area. Accounts that fail verification may be restricted and funds withheld until checks are complete.
Eligibility requirements
To use our site you must be at least 18 years old and legally permitted to gamble in your Canadian province or territory. Residents of restricted jurisdictions are not eligible to register. We rely on the information you provide at registration and may decline accounts that do not meet eligibility criteria.
Acceptable platform use
Use the site only for lawful, personal entertainment. Prohibited actions include using automated play bots, collusion, creating multiple accounts, falsifying documents, or attempting to exploit software or promotional mechanics. We reserve the right to void bets, withhold winnings or close accounts where unacceptable use is suspected.
General bonus and promotion rules
Promotions and bonuses are subject to specific terms that may include wagering requirements, maximum bet limits, game contribution percentages and time limits. Bonus funds and free-spin winnings may require playthrough before withdrawal. We may refuse, cancel or reclaim bonuses where there is suspected abuse, irregular play or failure to meet promotional conditions.
Deposits and withdrawals
Payment methods and currencies available to you are shown in the cashier. Deposits are usually credited instantly; withdrawal requests are subject to verification and processing and may take several business days to complete. Third‑party fees or currency conversion costs may apply and withdrawal limits may be in place. We may require additional documentation for large or unusual withdrawal requests before funds are released.
Dispute resolution
If you have a dispute, contact our support team via the account help area so we can investigate. We aim to resolve most issues directly; where we cannot agree, local consumer protection channels or an independent dispute body may be available depending on your location. Our decisions are made in good faith and in accordance with these terms.
Updates to terms and conditions
We may update these terms from time to time. Material changes will be posted on the site and, where appropriate, notified to you by email or account message. Continued use of Wizard after changes are published indicates your acceptance of the updated terms. Please review these terms regularly.