Response Time
Need help? Our support team is ready to assist with questions, account-related issues, technical concerns, or general feedback. Reach out by email or phone for quick, practical help with login, deposits, withdrawals, verification, or promotional queries. We offer clear guidance and timely responses through convenient communication channels so you can get back to playing with confidence. Our team supports Canadian players across provinces and will work with you to resolve account enquiries promptly.
| Department | Contact |
|---|---|
| Customer support | [email protected] (account, verification, deposits, withdrawals, technical queries; response target 24-48 hours) |
| General enquiries | [email protected] (promotions, billing, site enquiries; response target 48-72 hours) |
| Affiliate enquiries | [email protected] (partnerships, tracking, payments; account manager requests) |
| Phone | +1 416 732 8491 (phone support) |
| Working hours | Mon-Fri, 09:00-18:00 (local support hours and holiday closures) |
Email Support
Email is our preferred contact method for detailed requests, account issues, or enquiries that need documents or written explanations. Please send messages to [email protected] with a clear subject line and include your full name and up-to-date contact details. Providing concise background and attachments will help us resolve your request faster and avoid unnecessary delays.
Submit your enquiry
Name Email Message Send message We aim to reply within 2 business days.Response Time
Need help? Most support inquiries are answered within one business day. Simple requests, like account or payment questions, are usually handled quickly, while more complex issues, such as detailed KYC checks or account investigations, may take longer depending on their nature. We’ll keep you updated on progress and provide an estimated timeline when further action is required.
Feedback
Your feedback helps us improve. If you have suggestions, bug reports, or ideas for new features, please share them, and we’ll read every message and use your input to shape updates, promotions, and site usability. Comments are reviewed carefully by our team to make the site clearer, faster and more enjoyable for Canadian players.